Shopping Guide

Payment

Payment is handled by PayPal where you can pay either through your PayPal account or with your credit card. For more information – https://www.paypal.com
All items are priced and charged in US Dollars at checkout. The exact exchange rate is determined by the bank that issued your credit card and reflects the daily exchange rate. 

Please contact us at info@sukigiswim.com if you would like to arrange payment via another method. 
 
Delivery

We offer free shipping within Hong Kong and China.  For international delivery the shipping rate is flat at USD20 for all delivery apart from the gold tats (USD10). We use DHL and Hong Kong SpeedPost for all orders. Once we have received your purchase, we will ship your in-stock items within 24-48 hours from our warehouse in Hong Kong. Please note there could be public holidays or courier delay that may affect your delivery timeframe.  Orders are generally delivered within 3-5 working days.  The exact delivery schedule will be subject to delivery location, local holidays and local customs. 
Shipments may be subject to import duties and taxes, which are responsibility of the recipient. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. We will send you an email with the tracking number once your order has been dispatched. As all orders require a signature on delivery, please ensure your delivery address is attended during business hours. Please note that no deliveries will be made to P.O. box addresses.
 
Returns & Exchanges

Sukigi Swim seeks the complete satisfaction of our clients. If you are not entirely happy with your online purchase*, claims for returns and refund can be made in the following way. Claims concerning possible exchanges or refunds of goods must be unworn, unwashed merchandise, with all labels intact and where relevant hygiene straps must be in place. Sukigi Swim offers an exchange or return within 14 (fourteen) days from the delivery date of the items to the customer by means of a request to be sent to the following e-mail addresses: returns@sukigiswim.com
*Please note we only accept exchange but not refund for items on sale.
You will receive a return authorization number so to ensure your return arrives safely and enable us to process your claims efficiently. Please then post the item to the shipping address provided in the email, marked clearly with the return number, name and address. If the item is fit for return we will refund the card you used to make the purchase within a few working days. If you are exchanging, we will send you the new swimwear and email you the new tracking number.

Shipping costs incurred when you return the items for refunds or exchanges are non-refundable. We recommend you to use a trackable shipping service as we are not liable for loss items. If you request an exchange, we will cover the shipping costs to send you the new size. 



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